Customer Stories

Here's what our customers are telling us about our service.

Audio Archive


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Severe storm response
When bad weather hits, Safeco responds quickly. We're the only major insurer that proactively reaches out to customers to provide assistance and, if needed, start the claims process.
"We've identified the area as having severe weather."
"Are there any claims to report?"
"Want to leave our number with you in case there's any property damage."
Auto claims service
"Extremely impressed with the level of service..."
"I recommend Safeco to all my friends..."
"I was in a car accident today..."
"...well taken care of and maybe even a little pampered..."
"Very prompt, efficient service... I really appreciate that."
"Just can't believe how good Safeco is ..."
"Things couldn't have been better ..."
Policy service
"...save me lots of problems in the future."
"I will be keeping this insurance for a long time."
"...handled all my needs instantly."
"Really appreciate the kindness and competence..."
"Absolutely delightful... very helpful..."
"You're doing an awesome job."
"...above and beyond what was needed..."
"...a real professional at the telephone."
"Everything was just fantastic ..."
"So very kind, helped to keep me calm ..."
"Went way beyond the call of duty ..."
"We'd never consider going anywhere else ..."
"Thank you for being so gracious ..."


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