Customer Stories
Here's what our customers are telling us about our service.
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Policy service
"We're brand new customers ... and I'm thrilled"
"I've dealt with Safeco for 30 years ..."
"Great service on a continuous basis ..."
"Friendly, professional, valuable information ..."
"I didn't have to wait ..."
"I'll be a Safeco customer as long as I need insurance ..."
"They like their jobs and you can tell it ..."
"Went out of her way to get proper answer ..."
Severe storm response
When bad weather hits, Safeco responds quickly. We're the only major insurer that proactively reaches out to customers to provide assistance and, if needed, start the claims process.
"We were hit by Gustav ..."
"Hit by remnants of the hurricane ..."
"A kind voice after all we've been through ..."
"This is who you're supposed to have ..."
"We want to make sure you and the property are OK."
Customer Letters
"I was in an accident and I called the claims department at the scene and they set everything up immediately. Kudos to the girl who was so reassuring to me. Insurance is a scary thing to navigate and you are always scared to death that your coverage won't be adequate. Thanks for easing my mind."
Nicole M.
"Your agents are always helpful and kind. That means a LOT coming from me; I worked in a call center for an electric company. Safeco's customer service is out of this world. You rock my socks off!"
Daniel A.
"I switched to Safeco from State Farm and I cannot begin to detail Safeco's excellence in service. One rep, Lydia Scales, was very informative, to the point and well spoken. I would love to one day hear that Safeco is No. 1. You're already there in my book."
Spencer R.
"We take so much for granted, a comfortable home, a secure business, a vibrant city … until it is suddenly blown away!
I am thankful that you stood behind your promise to help us
if something goes wrong.
THANK YOU, SAFECO!"
THANK YOU, SAFECO!"
Julie H.