Customer Stories

Here's what our customers are telling us about our service.
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Customer Calls

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Policy service
"We're brand new customers ... and I'm thrilled"
"I've dealt with Safeco for 30 years ..."
"Great service on a continuous basis ..."
"Friendly, professional, valuable information ..."
"I didn't have to wait ..."
"I'll be a Safeco customer as long as I need insurance ..."
"They like their jobs and you can tell it ..."
"Went out of her way to get proper answer ..."
Severe storm response
When bad weather hits, Safeco responds quickly. We're the only major insurer that proactively reaches out to customers to provide assistance and, if needed, start the claims process.
"We were hit by Gustav ..."
"Hit by remnants of the hurricane ..."
"A kind voice after all we've been through ..."
"This is who you're supposed to have ..."
"We want to make sure you and the property are OK."

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Customer Letters

"I was extremely pleased with how streamlined your service was. I was almost speechless! There were no hassles having my car repaired, or with reserving a rental car. Everyone involved was professional, courteous and pleasant to work with. I just want to let you know how thrilled I am!"
Barbara S., Oregon
"Regardless of when I sent an email or phoned, Sarang responded in far less than 24 hours. Very impressive! When he said I would receive a check, I received it within a few days. He was cordial, respectful and informative. "
Frank A., Maryland
"I commend Carmen for her expertise and kindness during my recent claim. She returned my calls promptly and made sure that I thoroughly understand the process. She went above and beyond the call of duty! "
Donna M., California
"I switched to Safeco from State Farm and cannot begin to detail Safeco's excellence in service. Lydia was very informative, to the point and well spoken. I would love to hear that Safeco is No. 1. You're already there in my book."
Spencer R., Florida