Customer Stories
Here's what our customers are telling us about our service.
Featured Video
Expecting the Worst, Receiving the Best
When Al and Missy Springer’s home burned to the ground, they expected the worst from their insurance provider. After all, the media was full of horror stories about how customers were being mistreated. But instead of being ignored and unprotected, the Springers received what they needed from Safeco to pick up the pieces.
When Al and Missy Springer’s home burned to the ground, they expected the worst from their insurance provider. After all, the media was full of horror stories about how customers were being mistreated. But instead of being ignored and unprotected, the Springers received what they needed from Safeco to pick up the pieces.
Video
Audio
Click 
to play.
Click 
to stop.
to play.
Click to stop.
Severe storm check-in calls
When bad weather hits, Safeco is the only major insurer that proactively reaches out to customers to provide assistance and, if needed, start the claims process.
"This is who you're supposed to have ..."
"We've identified the area as having some severe weather."
"Want to make sure both you and the property made it through."
Auto claims service
"You have a customer for life ..."
"Just can't believe how good Safeco is ..."
"Things couldn't have been better ..."
Policy service
"Everything was just fantastic ..."
"You lose that little knot in your stomach ..."
"So very kind, helped to keep me calm ..."
"Went way beyond the call of duty ..."
"You give insurance a good name ..."
Customer Letters
"Usually when I call a customer service center, I get the typical ‘cookie cutter’ help. But when I called Safeco today, the customer service was remarkable. I left the call with a smile on my face, wanting to tell my friends about Safeco. It's rare to find such a gem."
Spring F. - Washington
"I was talking to one of your agents about an issue on my policy. She was very nice and a pleasure to talk to. She e-mailed a breakdown on the situation so I could see exactly what was going on. She took customer service to the next level. Thanks for the nice experience!"
Jim D. - Alabama
"My customer service rep went out of her way and was very helpful and considerate. At times I wasn't easy to deal with. My emails were answered almost immediately. Because of her, I am keeping my policy with Safeco and now have a better understanding of my policy."
Carrie S. - California