Customer Stories

Here's what our customers are telling us about our service.

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Expecting the Worst, Receiving the Best
When Al and Missy Springer’s home burned to the ground, they expected the worst from their insurance provider. After all, the media was full of horror stories about how customers were being mistreated. But instead of being ignored and unprotected, the Springers received what they needed from Safeco to pick up the pieces.

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Severe storm check-in calls
When bad weather hits, Safeco is the only major insurer that proactively reaches out to customers to provide assistance and, if needed, start the claims process.
"This is who you're supposed to have ..."
"We've identified the area as having some severe weather."
"Want to make sure both you and the property made it through."
Auto claims service
"You have a customer for life ..."
"Just can't believe how good Safeco is ..."
"Things couldn't have been better ..."
Policy service
"Everything was just fantastic ..."
"You lose that little knot in your stomach ..."
"So very kind, helped to keep me calm ..."
"Went way beyond the call of duty ..."
"You give insurance a good name ..."