Customer Stories

Here's what our customers are telling us about our service.
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Customer Calls

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Policy service
"We're brand new customers ... and I'm thrilled"
"I've dealt with Safeco for 30 years ..."
"Great service on a continuous basis ..."
"Friendly, professional, valuable information ..."
"I didn't have to wait ..."
"I'll be a Safeco customer as long as I need insurance ..."
"They like their jobs and you can tell it ..."
"Went out of her way to get proper answer ..."
Severe storm response
When bad weather hits, Safeco responds quickly. We're the only major insurer that proactively reaches out to customers to provide assistance and, if needed, start the claims process.
"We were hit by Gustav ..."
"Hit by remnants of the hurricane ..."
"A kind voice after all we've been through ..."
"This is who you're supposed to have ..."
"We want to make sure you and the property are OK."

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Customer Letters

"Regardless of when I sent an email or phoned, Sarang responded in far less than 24 hours. Very impressive! When he said I would receive a check, I received it within a few days. He was cordial, respectful and informative. His service was exceptional and he is a valuable asset to Safeco. "
Frank A., Maryland
"This letter is to commend Carmen Hernandez for her expertise and kindness during my recent claim. Carmen returned my calls promptly and made sure that I thoroughly understand the process. She went above and beyond the call of duty. She is a real gem! "
Donna M., California
"I switched to Safeco from State Farm and I cannot begin to detail Safeco's excellence in service. Lydia Scales was very informative, to the point and well spoken. I would love to one day hear that Safeco is No. 1. You're already there in my book."
Spencer R., Florida